Refund and Returns Policy

Last Updated: 28 October 2025

Return window

You can return your order within 14 days of delivery.

Return cost

• Free returns if your item is faulty, damaged, or incorrect.

• For all other returns (e.g. change of mind), you’ll need to cover the return postage.

How to return

To start a return, please email us with your order number and reason for return.
We’ll provide simple instructions and the return address.

Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Once your return is received and inspected, we’ll notify you of the approval and process your refund to your original payment method within 14 days.

Australian Consumer Law

Our returns policy does not limit your rights under the Australian Consumer Law.
If your SnapCards are faulty, not as described, or fail to perform as expected, you are entitled to a replacement or refund at no cost.